FAQ's & Shipping
If something may be too large to ship, like a piece of furniture for instance or you would like to arrange something a bit different to suit your needs, head over to our contact us page and drop us a line.
We can be very busy and as a small company we don't have super robots to package our things and move them round a warehouse like Amazon does. We may take slightly longer to get our products to you in busy periods. Just let us know if you would like something super fast and we will do our best to get it out to you ASAP.
We will do our best to post all of our parcels the following day.
We strongly believe that there is nothing better than shopping local. So to make this easier for you guys if you live local to us then we offer free delivery. If your post code begins with ME1 we can hand deliver your order however small or large it may be. Just enter the coupon code ROCHESTER at checkout and we will get your item wrapped up and out to you as soon as possible.
Order not turned up?
Let us know and we will do our best to resolve the situation, sometimes delivery companies get us in sticky situations however we will do our best to get the problem rectified as soon as we can!
Would you like something special?
As we make some of our own products we are able to make things to order, 25 concrete planters for your wedding? No problem, let us know and we can work something out!
My Order Turned up broken!
Sometimes accidents happen and even though we try our hardest to make sure your order arrives safe, once its in the hands of the postman accidents may happen. If so and this has happened to you, don't worry! just send us a photograph of your unhappy order and we will try our best to resolve the situation.